Sunset Getaways manages hundreds of properties and receives numerous inquiries and support requests daily. With Deskhero, they are able to efficiently manage these tickets using the platform's structured data lists and kanban board features.
The company also leverages Deskhero's custom fields and email domains to personalize their communication with customers, making the support process more engaging and efficient.
Deskhero's AI capabilities come into play when dealing with repetitive queries. The AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing the response time and freeing up the support team to handle more complex issues.
Additionally, Sunset Getaways uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI has the most recent data when generating responses.
Lastly, the comprehensive search bar and REST API allow Sunset Getaways to seamlessly integrate Deskhero with their existing systems, further enhancing their support process.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to common queries, significantly reducing the response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from your website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a comprehensive search bar and a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Vacation homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
