Mountain Escape Homes deals with a high volume of customer queries and support requests every day. Using Deskhero's ticket management system, they can efficiently organize and prioritize these requests.
The company utilizes Deskhero's user groups feature to assign tickets to the right team members, ensuring that each request is handled by the most qualified person.
Deskhero's advanced AI capabilities play a crucial role in handling repetitive queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can generate suggested replies, drastically reducing the time spent on each ticket.
Mountain Escape Homes also uses Deskhero's website scraping feature to keep their knowledge base up-to-date. This ensures that the AI always has the latest information when generating responses.
Finally, the comprehensive search bar and REST API allow Mountain Escape Homes to integrate Deskhero with their existing systems, creating a seamless support process.
How does Deskhero's AI help in handling repetitive queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies to repetitive queries, reducing the time spent on each ticket.
How does Deskhero keep the knowledge base current?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from your website.
Can Deskhero be integrated with other systems?
Yes, Deskhero comes with a comprehensive search bar and a REST API that allows for easy integration with other systems.
* This article provides an example of how a fictive company in the Vacation homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
