Beachfront Bliss receives a large number of inquiries and support requests every day. With Deskhero, they can efficiently manage these tickets using the platform's structured data lists and kanban board features.
The company also uses Deskhero's custom fields and email domains to personalize their communication with customers, enhancing the support experience.
Deskhero's AI capabilities are used to handle common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the AI can suggest replies, significantly reducing the response time and allowing the support team to focus on more complex issues.
Beachfront Bliss also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. This ensures that the AI has the most recent data when generating responses.
Lastly, the comprehensive search bar and REST API allow Beachfront Bliss to seamlessly integrate Deskhero with their existing systems, further improving their support process.
How does Deskhero's AI improve the support process?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies to common queries, significantly reducing the response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to automatically update the knowledge base with the latest information from your website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a comprehensive search bar and a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Vacation homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
