Adventure Escapes uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This analysis helps the company to generate suggested replies for customer queries, significantly reducing response time.
The company also utilizes the AI-powered comprehensive search bar to quickly find relevant information from the vast amount of data available. This feature enables the customer support team to provide accurate information to customers in a timely manner.
Deskhero's AI capabilities also allow Adventure Escapes to automatically generate knowledge base articles from Word, PowerPoint, PDF files. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
By using Deskhero's custom fields and structured data lists, Adventure Escapes can categorize and manage customer queries more efficiently. The AI-powered ticket management system also helps the company to prioritize and resolve customer issues faster.
Overall, Deskhero's AI capabilities have enabled Adventure Escapes to improve their helpdesk services, resulting in increased efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in generating suggested replies?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies for customer queries.
How does the AI-powered comprehensive search bar work?
The AI-powered comprehensive search bar uses OpenAI Embeddings to quickly find relevant information from the vast amount of data available. This feature enables the customer support team to provide accurate information to customers in a timely manner.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities allow companies to use custom fields and structured data lists to categorize and manage customer queries. The AI-powered ticket management system also helps in prioritizing and resolving customer issues faster.
* This article provides an example of how a fictive company in the Vacation package booking services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
