Luxury Retreats uses Deskhero's structured data lists and custom fields to efficiently organize and manage customer inquiries. The custom email domains feature enables them to maintain brand consistency in their communication.
Utilizing Deskhero's user groups and tickets management features, Luxury Retreats can effectively assign and track customer support tasks. The kanban board offers a visual representation of the workflow, aiding the team in prioritizing tasks.
The knowledge base feature is employed to store and manage information about their high-end vacation packages. Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response time.
Luxury Retreats uses Deskhero's website scraping feature to keep their knowledge base current with the latest information from their website. The comprehensive search bar, powered by the AI, enhances the search results by finding relevant content from the knowledge base and other sources.
Finally, Luxury Retreats uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow.
How does Deskhero's AI capabilities improve customer service?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces response time and improves the quality of support.
What is the role of the website scraping feature?
The website scraping feature is used to keep the knowledge base current with the latest information from the company's website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Vacation Packages/Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
