Tropical Getaways uses Deskhero's structured data lists and custom fields to organize and manage customer inquiries. The custom email domains feature allows them to maintain brand consistency in their communication.
With the help of Deskhero's user groups and tickets management features, Tropical Getaways can efficiently assign and track customer support tasks. The kanban board provides a visual representation of the workflow, making it easier for the team to prioritize tasks.
The knowledge base feature is used to store and manage information about their vacation packages. Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This information is used to generate suggested replies, significantly reducing response time.
Deskhero's website scraping feature is used by Tropical Getaways to keep their knowledge base up-to-date with the latest information from their website. The comprehensive search bar, powered by the AI, enhances the search results by finding relevant content from the knowledge base and other sources.
Finally, Tropical Getaways uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow.
How does Deskhero's AI capabilities improve customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources like previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces response time and improves the quality of support.
What is the role of the website scraping feature?
The website scraping feature is used to keep the knowledge base up-to-date with the latest information from the company's website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Vacation Packages/Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
