Adventure Escapes uses Deskhero's structured data lists and custom fields to categorize and manage customer inquiries. The custom email domains feature helps them maintain a professional image in their communication.
The user groups and tickets management features allow Adventure Escapes to effectively assign and monitor customer support tasks. The kanban board provides a clear view of the workflow, helping the team to manage tasks efficiently.
The knowledge base feature is utilized to store information about their unique vacation packages. Deskhero's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly improving response time.
Adventure Escapes uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The comprehensive search bar, powered by the AI, enhances the search results by finding relevant content from the knowledge base and other sources.
Lastly, Adventure Escapes uses Deskhero's REST API to integrate the platform with their existing systems, ensuring a smooth workflow.
How does Deskhero's AI capabilities enhance helpdesk efficiency?
Deskhero's AI capabilities use OpenAI Embeddings from various sources to generate suggested replies, greatly improving response time and the quality of support.
What is the purpose of the website scraping feature?
The website scraping feature is used to keep the knowledge base updated with the latest information from the company's website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Vacation Packages/Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
