Sunshine Getaways receives hundreds of customer queries daily about their vacation packages. By integrating Deskhero's advanced AI capabilities, they can quickly and efficiently respond to these queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer queries and ensures that customers receive accurate and helpful information.
Additionally, Sunshine Getaways uses Deskhero's AI capabilities to enhance search results on their website. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the company's knowledge base, previous tickets, and other resources.
This not only improves the customer's experience on the website but also reduces the number of support tickets generated, as customers can find the information they need without contacting customer support.
Overall, Deskhero's advanced AI capabilities have significantly improved Sunshine Getaways' customer support efficiency and enhanced their customers' experience.
How does Deskhero's AI help respond to customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. It then generates suggested replies using this content, which can be used to respond to customer queries quickly and accurately.
How does Deskhero's AI improve search results?
When a customer searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the company's knowledge base, previous tickets, and other resources. This enhances the search results and makes it easier for customers to find the information they need.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities can significantly improve customer support efficiency by reducing the time taken to respond to queries and enhancing the accuracy of responses. They also improve the customer's experience by enhancing search results and reducing the need for customers to contact support.
* This article provides an example of how a fictive company in the Vacation Packages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
