Tropical Escapes deals with a high volume of customer inquiries every day. To manage this effectively, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for responding to customer queries.
This relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This process significantly reduces the response time for customer queries, ensuring that customers receive prompt and accurate information.
Furthermore, Tropical Escapes uses Deskhero's AI to enhance the search functionality on their website. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the company's resources.
This greatly improves the customer's experience on the website, as they can easily find the information they need. It also reduces the number of support tickets generated, as customers can resolve their queries without needing to contact customer support.
By leveraging Deskhero's advanced AI capabilities, Tropical Escapes has been able to improve their customer support efficiency and boost customer satisfaction.
How does Deskhero's AI help Tropical Escapes respond to customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, allowing Tropical Escapes to respond to customer queries promptly and accurately.
How does Deskhero's AI enhance the search functionality on Tropical Escapes' website?
When a customer searches for information on Tropical Escapes' website, Deskhero's AI uses the embeddings to find the most relevant content from the company's resources. This enhances the search results and makes it easier for customers to find the information they need.
What benefits has Tropical Escapes seen from using Deskhero's AI capabilities?
By using Deskhero's AI capabilities, Tropical Escapes has been able to improve their customer support efficiency and boost customer satisfaction. The AI helps them respond to customer queries more quickly and accurately, and enhances the search functionality on their website.
* This article provides an example of how a fictive company in the Vacation Packages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
