Adventure Journeys receives a multitude of customer queries every day. To handle these efficiently, they use Deskhero's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content for responding to these queries.
The relevant content is then sent through OpenAI's ChatGPT to generate suggested replies. This process considerably reduces the response time for customer queries and ensures that customers receive accurate information.
In addition, Adventure Journeys uses Deskhero's AI to enhance the search results on their website. When a customer searches for information, the AI uses the embeddings to find the most relevant content from the company's resources.
This significantly improves the customer's experience on the website, as they can find the information they need easily. It also reduces the number of support tickets generated, as customers can resolve their queries without having to contact customer support.
Overall, by leveraging Deskhero's advanced AI capabilities, Adventure Journeys has significantly improved their customer support efficiency and enhanced their customers' experience.
How does Deskhero's AI help Adventure Journeys respond to customer queries?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This content is then used to generate suggested replies, enabling Adventure Journeys to respond to customer queries quickly and accurately.
How does Deskhero's AI improve the search results on Adventure Journeys' website?
When a customer searches for information on Adventure Journeys' website, Deskhero's AI uses the embeddings to find the most relevant content from the company's resources. This enhances the search results and makes it easier for customers to find the information they need.
What are the benefits of using Deskhero's AI capabilities for Adventure Journeys?
Deskhero's AI capabilities have helped Adventure Journeys improve their customer support efficiency by reducing the response time for queries and enhancing the accuracy of responses. They also improve the customer's experience by enhancing search results and reducing the need for customers to contact support.
* This article provides an example of how a fictive company in the Vacation Packages industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
