SuctionHero Services was facing challenges in managing a high volume of customer support tickets. They needed a solution that could help them categorize and prioritize these tickets efficiently.
Deskhero provided the perfect solution for SuctionHero Services with its advanced ticket management system. It allowed them to structure their tickets into data lists, categorize them using custom fields, and manage them effectively using a Kanban board.
The advanced AI capabilities of Deskhero further enhanced the ticket management system. The AI used OpenAI Embeddings from previous tickets and other sources to find relevant content, which was then sent through OpenAIs ChatGPT to generate suggested replies. This not only improved the efficiency of the customer support team but also ensured consistent and accurate responses.
Furthermore, the AI capabilities of Deskhero also helped SuctionHero Services prioritize their tickets based on the content and urgency, ensuring that critical issues were addressed promptly.
Overall, Deskhero's AI capabilities significantly improved the efficiency of SuctionHero Services' ticket management and customer support.
How did Deskhero's AI capabilities improve SuctionHero Services' ticket management?
Deskhero's AI used OpenAI Embeddings to find relevant content from previous tickets and other sources. This content was then used to generate suggested replies, improving the efficiency of the customer support team. The AI also helped prioritize tickets based on content and urgency.
What features of Deskhero did SuctionHero Services use?
SuctionHero Services used several features of Deskhero, including structured data lists, custom fields, the Kanban board, and the AI-enhanced ticket management system.
How did Deskhero help SuctionHero Services manage customer support tickets?
Deskhero helped SuctionHero Services manage customer support tickets by structuring them into data lists, categorizing them using custom fields, and managing them effectively using a Kanban board. The AI capabilities of Deskhero further enhanced this process by generating suggested replies and prioritizing tickets.
* This article provides an example of how a fictive company in the Vacuum Cleaner Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
