VacuFix was struggling with a high volume of customer queries and complaints, which resulted in delayed responses and customer dissatisfaction. They needed a solution that could help them manage and respond to these queries more efficiently.
With Deskhero, VacuFix was able to structure their customer queries into data lists, categorize them using custom fields, and manage them effectively using the ticket management system. This helped them keep track of all customer queries and ensure that no query was left unanswered.
Deskhero's advanced AI capabilities were particularly beneficial for VacuFix. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content was then sent through OpenAIs ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, the AI-enhanced comprehensive search bar allowed VacuFix's customer support team to quickly find relevant information from the knowledge base, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities helped VacuFix improve their customer support efficiency and customer satisfaction.
How did Deskhero's AI capabilities improve VacuFix's customer support?
Deskhero's AI used OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content was then used to generate suggested replies, reducing response times. The AI-enhanced search bar also made it easier for the customer support team to find relevant information.
What features of Deskhero did VacuFix use?
VacuFix used several features of Deskhero, including structured data lists, custom fields, ticket management, and the AI-enhanced comprehensive search bar.
How did Deskhero help VacuFix manage customer queries?
Deskhero helped VacuFix manage customer queries by structuring them into data lists, categorizing them using custom fields, and managing them using the ticket management system. This ensured that all queries were tracked and responded to.
* This article provides an example of how a fictive company in the Vacuum Cleaner Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
