CleanSweep Repairs was looking for a way to improve their customer self-service by enhancing their knowledge base. They wanted a solution that could automatically generate knowledge base articles from various sources and make them easily searchable.
Deskhero provided the perfect solution for CleanSweep Repairs. It allowed them to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped data from their website. This significantly increased the amount of information available in their knowledge base.
The advanced AI capabilities of Deskhero further enhanced the usefulness of the knowledge base. The AI used OpenAI Embeddings from the generated articles and other sources to find relevant content, which was then sent through OpenAIs ChatGPT to enhance search results.
This AI-powered search made it easy for customers to find relevant information in the knowledge base, improving their self-service experience. It also reduced the load on CleanSweep's customer support team, as many queries could be resolved through the knowledge base.
Overall, Deskhero's AI capabilities significantly improved the effectiveness of CleanSweep Repairs' knowledge base and customer self-service.
How did Deskhero's AI capabilities enhance CleanSweep Repairs' knowledge base?
Deskhero's AI used OpenAI Embeddings to find relevant content from the knowledge base articles and other sources. This content was then used to enhance search results, making it easier for customers to find relevant information.
How did Deskhero help improve customer self-service for CleanSweep Repairs?
Deskhero helped improve customer self-service by enhancing the knowledge base with automatically generated articles and an AI-powered search. This made it easy for customers to find relevant information and resolve their queries on their own.
What sources did Deskhero use to generate knowledge base articles for CleanSweep Repairs?
Deskhero generated knowledge base articles for CleanSweep Repairs from Word, PowerPoint, PDF files, and scraped data from their website.
* This article provides an example of how a fictive company in the Vacuum Cleaner Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
