CrystalClear Salt Co. deals with a wide range of queries from customers and partners. By using Deskhero's AI capabilities, they are able to quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This has significantly reduced the time taken to respond to queries and improved the quality of responses.
The AI also enhances the search results in the platform, making it easier for the helpdesk team to find relevant information. This is particularly useful when dealing with technical queries that require in-depth knowledge of the vacuum pan crystallization process.
Deskhero's AI capabilities also allow CrystalClear Salt Co. to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the helpdesk team to maintain an up-to-date and comprehensive knowledge base.
By leveraging the REST API, CrystalClear Salt Co. has integrated Deskhero with their existing systems, further enhancing their helpdesk services. This has resulted in a more efficient and effective helpdesk service.
Overall, the use of Deskhero's advanced AI capabilities has enabled CrystalClear Salt Co. to provide a superior helpdesk service, improving customer satisfaction and loyalty.
How has Deskhero's AI improved helpdesk efficiency?
The AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows the helpdesk team to respond to queries more quickly and accurately.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content, which is then used to enhance the search results in the platform.
How does Deskhero help maintain an up-to-date knowledge base?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base current and comprehensive.
* This article provides an example of how a fictive company in the Vacuum Pan Crystallization of Sea Salt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
