Oceanic Saltworks receives a high volume of customer queries regarding their process and products. Using Deskhero's advanced AI capabilities, they are able to quickly generate responses based on previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This has significantly reduced the time taken to respond to customer queries.
The AI also enhances the search results in the platform, making it easier for the support team to find relevant information. This is particularly useful when dealing with complex queries that require detailed knowledge of the vacuum pan crystallization process.
Deskhero's AI capabilities also allow Oceanic Saltworks to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for the support team to keep the knowledge base up-to-date and relevant.
By leveraging the REST API, Oceanic Saltworks has integrated Deskhero with their existing systems, further streamlining their support process. This has resulted in a more efficient and effective customer support service.
Overall, the use of Deskhero's advanced AI capabilities has enabled Oceanic Saltworks to provide a superior customer support experience, improving customer satisfaction and loyalty.
How has Deskhero's AI improved response times?
The AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files. This allows the support team to respond to queries more quickly.
How does the AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content, which is then used to enhance the search results in the platform.
How does Deskhero help keep the knowledge base up-to-date?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to keep the knowledge base current and relevant.
* This article provides an example of how a fictive company in the Vacuum Pan Crystallization of Sea Salt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
