VeggieCraft uses Deskhero's user groups feature to segment their customers based on various factors like purchase history, location, and preferences. The AI capabilities of Deskhero then analyze these groups to provide personalized support and service to each customer group.
The company uses Deskhero's ticket management feature to handle customer queries. The AI capabilities of Deskhero not only suggest replies based on previous tickets and knowledge base articles but also predict the urgency of tickets based on their content. This allows VeggieCraft to provide quick and efficient support to their customers.
VeggieCraft has a vast knowledge base created using Deskhero. The AI capabilities of Deskhero keep this knowledge base updated by generating articles from word, powerpoint, pdf files, and scraping data from the company's website. This ensures that customers always have access to accurate and up-to-date information.
The company uses Deskhero's advanced search bar powered by AI to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This not only speeds up the resolution process but also improves the quality of customer support.
Finally, VeggieCraft uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
How does Deskhero's AI provide personalized support?
Deskhero's AI analyzes the user groups created by the company to understand the unique needs and preferences of each group. It then uses this information to provide personalized support and service.
How does Deskhero's AI keep the knowledge base updated?
Deskhero's AI automatically generates articles for the knowledge base from word, powerpoint, pdf files, and scrapes data from the company's website. This ensures that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately.
* This article provides an example of how a fictive company in the Value-added processing and packaging services for fruits and vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
