FreshPack Solutions receives numerous customer inquiries daily regarding their packaging services, delivery schedules, and product quality. They use Deskhero's ticket management feature to organize these inquiries efficiently. The AI capabilities of Deskhero analyze the content of these tickets and automatically suggest replies based on previous tickets and knowledge base articles, significantly reducing the response time.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This allows them to address urgent issues promptly and ensure that no customer query is left unanswered. The AI capabilities of Deskhero further enhance this process by predicting the urgency of tickets based on their content.
FreshPack Solutions has a comprehensive knowledge base created using Deskhero. The AI capabilities of Deskhero automatically generate articles from word, powerpoint, pdf files, and even scrape data from the company's website. This ensures that the knowledge base is always up-to-date and provides accurate information to customers.
Deskhero's advanced search bar powered by AI helps FreshPack Solutions' support team to quickly find relevant information from the knowledge base, previous tickets, and uploaded files. This not only speeds up the resolution process but also improves the quality of customer support.
Finally, FreshPack Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their operations, enhancing efficiency and productivity.
How does Deskhero's AI capabilities improve the response time?
Deskhero's AI analyzes the content of the tickets and suggests replies based on previous tickets and knowledge base articles, significantly reducing the time taken to respond to customer queries.
How does Deskhero ensure the knowledge base is always up-to-date?
Deskhero's AI can generate articles from word, powerpoint, pdf files, and even scrape data from the company's website, ensuring that the knowledge base is always updated with the latest information.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI enhances the search functionality by using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately.
* This article provides an example of how a fictive company in the Value-added processing and packaging services for fruits and vegetables industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
