CityVan Hire uses Deskhero's AI capabilities to handle their customer support queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly improved the speed and quality of their responses.
The company also uses the platform's AI-powered search bar to quickly find relevant information. This feature has greatly reduced the time spent on searching for information, allowing the support team to focus more on resolving customer issues.
CityVan Hire has also benefited from the AI's ability to manage their ticket system. The AI can categorize and prioritize tickets based on their content and urgency, ensuring that critical issues are addressed promptly.
The company has also utilized the AI's ability to generate knowledge base articles from word, powerpoint, pdf files. This has not only saved time but also improved the quality and comprehensiveness of their knowledge base.
Overall, Deskhero's AI capabilities have helped CityVan Hire to improve the efficiency of their helpdesk services, enhance customer satisfaction, and save valuable time.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The search bar uses AI to analyze all the data available on the platform, including tickets, knowledge base articles, and uploaded files, to find relevant information based on the search query.
How does the AI manage the ticket system?
The AI categorizes and prioritizes tickets based on their content and urgency. This ensures that critical issues are addressed promptly.
* This article provides an example of how a fictive company in the Van rental companies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
