Farm2Table Co. uses Deskhero's advanced AI capabilities to manage their customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, helping the company handle customer queries quickly and accurately.
The company uses Deskhero's custom fields and structured data lists to organize customer queries. This helps them prioritize and address issues effectively, improving their overall customer service.
Farm2Table Co. also uses Deskhero's comprehensive search bar to find relevant information quickly. The AI-enhanced search bar uses embeddings from the company's knowledge base and other resources to provide accurate search results.
The company leverages Deskhero's knowledge base feature to educate their customers about their products and farming practices. The AI-powered knowledge base generates articles from uploaded files and scraped website data, providing valuable information to customers and reducing the number of repetitive queries.
Lastly, Farm2Table Co. uses Deskhero's REST API to integrate the platform with their existing systems, ensuring seamless data flow and improved operational efficiency.
How does Deskhero's AI help in handling customer queries?
Deskhero's AI uses embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This helps in handling customer queries quickly and accurately.
How does Deskhero help in organizing customer queries?
Deskhero allows you to use custom fields and structured data lists to organize customer queries. This helps in prioritizing and addressing issues effectively.
Can Deskhero's knowledge base be used to educate customers?
Yes, Deskhero's knowledge base can be used to educate customers about your products and practices. The AI-powered knowledge base generates articles from uploaded files and scraped website data, providing valuable information to customers.
* This article provides an example of how a fictive company in the Vegetable Growing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
