Mechanic Masters uses Deskhero's AI capabilities to manage and organize their vast array of customer queries and tickets. The AI system sorts through the tickets, categorizing them based on the type of query, urgency, and other custom fields defined by Mechanic Masters. This automated ticket management system allows the support team to prioritize and address customer concerns more efficiently.
Deskhero's AI also enhances Mechanic Masters' knowledge base by generating articles from previously uploaded files such as manuals, policies, and presentations. This feature enables the support team to quickly find relevant information and provide accurate responses to customer queries.
Mechanic Masters also utilizes Deskhero's website scraping feature, which extracts useful information from their website and integrates it into the knowledge base. This ensures that the support team always has the most up-to-date information at their fingertips.
The AI's advanced search capabilities allow Mechanic Masters' support team to quickly find relevant content from previous tickets, knowledge base articles, and scraped website data. This not only speeds up the response time but also improves the quality of customer support.
Finally, Deskhero's AI generates suggested replies based on OpenAI Embeddings, significantly reducing the time spent by the support team on drafting responses. This feature has greatly improved the efficiency of Mechanic Masters' customer support operations.
How does Deskhero's AI improve the efficiency of Mechanic Masters' customer support?
Deskhero's AI improves efficiency by automating ticket management, enhancing the knowledge base, providing advanced search capabilities, and generating suggested replies. This allows the support team to respond to customer queries faster and more accurately.
How does Deskhero's AI enhance Mechanic Masters' knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from previously uploaded files like manuals, policies, and presentations. It also integrates information from the company's website using the website scraping feature.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Vehicle Maintenance & Repair Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
