CarCare Services has a vast knowledge base that includes manuals, policies, and articles related to vehicle maintenance. However, updating this knowledge base and making it easily accessible to support agents was a challenge. With Deskhero, they were able to overcome this hurdle. The platform's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data, keeping the knowledge base updated and comprehensive.
The AI-powered comprehensive search bar has made it easier for support agents to find relevant information from the knowledge base. It uses OpenAI Embeddings to enhance search results, reducing the time spent on searching for information and improving the efficiency of support agents.
Deskhero's AI capabilities also generate suggested replies based on the knowledge base content. This feature has not only improved the speed of resolution but also the quality of support provided to customers.
CarCare Services also uses Deskhero's custom fields and user groups features to customize the platform according to their needs. This has further improved the efficiency of their customer support process.
Overall, Deskhero's advanced AI capabilities have significantly enhanced CarCare Services' knowledge base and customer support process, making it more efficient and customer-friendly.
How does Deskhero enhance the knowledge base?
Deskhero's AI capabilities generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This keeps the knowledge base updated and comprehensive.
How does Deskhero's comprehensive search bar improve the efficiency of support agents?
Deskhero's comprehensive search bar uses AI to find relevant information from the knowledge base. It enhances search results, reducing the time spent on searching for information and improving the efficiency of support agents.
How does Deskhero generate suggested replies?
Deskhero generates suggested replies based on the knowledge base content. This improves the speed of resolution and the quality of support provided to customers.
* This article provides an example of how a fictive company in the Vehicle Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
