MotoMaintain Inc. wanted to provide a personalized experience to their customers while interacting through emails. With Deskhero's custom email domains feature, they were able to achieve this. The platform's AI capabilities analyze the content of incoming emails and categorize them into different user groups. This has improved the efficiency of their email communication and provided a personalized experience to their customers.
Deskhero's AI capabilities also generate suggested replies for emails based on the content. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform provides relevant responses to customer queries. This has improved the speed of resolution and the quality of email communication.
The AI-powered comprehensive search bar has been a boon for MotoMaintain Inc. It allows support agents to quickly find relevant information from the knowledge base, previous tickets, and even scraped website data. This feature has drastically reduced the time spent on searching for information, allowing agents to focus more on resolving customer issues.
MotoMaintain Inc. also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their support process.
Overall, Deskhero's advanced AI capabilities have transformed MotoMaintain Inc.'s customer interaction process, making it more efficient, responsive, and customer-friendly.
How does Deskhero's custom email domains feature improve customer interaction?
Deskhero's custom email domains feature allows companies to provide a personalized experience to their customers. The platform's AI capabilities analyze the content of incoming emails and categorize them into different user groups, improving the efficiency of email communication.
How does Deskhero generate suggested replies for emails?
Deskhero generates suggested replies for emails based on the content. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the platform provides relevant responses to customer queries. This improves the speed of resolution and the quality of email communication.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This reduces the time spent on searching for information, allowing agents to focus more on resolving customer issues.
* This article provides an example of how a fictive company in the Vehicle Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
