AutoFix Solutions receives hundreds of customer queries daily, ranging from simple inquiries to complex technical issues. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, they were able to automate the ticket management process. The platform's AI capabilities analyze incoming tickets, categorize them based on their content, and assign them to the appropriate support agent. This has significantly reduced the response time and improved customer satisfaction.
The AI capabilities also help in generating suggested replies for the support agents. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can provide relevant responses to customer queries. This not only speeds up the resolution process but also ensures consistency in the quality of support provided.
Deskhero's AI-powered comprehensive search bar has been a game-changer for AutoFix Solutions. It allows support agents to quickly find relevant information from the knowledge base, previous tickets, and even scraped website data. This feature has drastically reduced the time spent on searching for information, allowing agents to focus more on resolving customer issues.
AutoFix Solutions also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has improved the overall efficiency of their support process.
Overall, Deskhero's advanced AI capabilities have transformed AutoFix Solutions' customer support process, making it more efficient, responsive, and customer-friendly.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities analyze the content of incoming tickets, categorize them, and assign them to the appropriate support agent. This automates the ticket management process, reduces response time, and improves customer satisfaction.
How does Deskhero generate suggested replies?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate relevant responses to customer queries. This speeds up the resolution process and ensures consistency in the quality of support.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the knowledge base, previous tickets, and scraped website data. This reduces the time spent on searching for information, allowing agents to focus more on resolving customer issues.
* This article provides an example of how a fictive company in the Vehicle Maintenance Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
