SpeedRacers Rental receives hundreds of inquiries daily, ranging from booking requests to technical questions about the vehicles. With Deskhero's AI capabilities, the company can quickly generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has drastically reduced the response time and improved the quality of responses.
The comprehensive search bar powered by AI has also been a game-changer for SpeedRacers Rental. The AI leverages OpenAI Embeddings to find relevant content, enhancing the search results and making it easier for the customer support team to find the information they need to assist customers.
Deskhero's AI also helps in managing the knowledge base. It can generate articles from Word, PowerPoint, PDF files, and even scrape data from the website. This feature has made it easier for SpeedRacers Rental to keep their knowledge base up-to-date and comprehensive.
Furthermore, the AI capabilities of Deskhero have been instrumental in managing tickets. The AI can categorize and prioritize tickets based on their content, ensuring that urgent and important matters are attended to promptly.
Overall, Deskhero's advanced AI capabilities have transformed the customer support services of SpeedRacers Rental, resulting in improved customer satisfaction and operational efficiency.
How does Deskhero's AI improve the response time?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and other relevant data. This feature allows the customer support team to respond to inquiries more quickly and accurately.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to find relevant content, which is then used to enhance the search results. This makes it easier for the customer support team to find the information they need to assist customers.
How does the AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the website. This makes it easier to keep the knowledge base comprehensive and up-to-date.
* This article provides an example of how a fictive company in the Vehicle Rentals for Motorsport Competitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
