TrackMaster Rentals deals with a large volume of customer queries and issues daily. Using Deskhero's AI capabilities, the company can efficiently manage tickets, prioritizing them based on their urgency and importance. This has resulted in a more organized and effective ticket management system.
The AI-powered comprehensive search bar has also been a significant asset for TrackMaster Rentals. By leveraging OpenAI Embeddings, the AI enhances search results, making it easier for the helpdesk team to find the necessary information to resolve customer issues.
Deskhero's AI also assists in maintaining the knowledge base. It can generate articles from various file types and scrape data from the website. This has simplified the process of keeping the knowledge base current and comprehensive, saving valuable time for the helpdesk team.
Moreover, the AI's ability to generate suggested replies based on previous tickets and other relevant data has significantly improved the quality of customer interactions. This has led to increased customer satisfaction and a reduction in resolution times.
In conclusion, Deskhero's advanced AI capabilities have revolutionized the helpdesk services of TrackMaster Rentals, leading to increased operational efficiency and improved customer service.
How does Deskhero's AI assist in ticket management?
Deskhero's AI can categorize and prioritize tickets based on their content. This ensures that urgent and important matters are attended to promptly, improving the efficiency of the ticket management system.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings to find relevant content, which is then used to enhance the search results. This makes it easier for the helpdesk team to find the information they need to resolve customer issues.
How does the AI improve the quality of customer interactions?
Deskhero's AI generates suggested replies based on previous tickets and other relevant data. This improves the quality of responses and reduces resolution times, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Vehicle Rentals for Motorsport Competitions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
