VendMaster uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis helps in generating suggested replies for customer queries, thereby reducing the response time significantly.
The AI feature also enhances the search results, making it easier for the support team to find relevant information quickly. This not only improves the efficiency of the support team but also increases customer satisfaction.
Deskhero's AI also helps in managing tickets more effectively. It categorizes the tickets based on their priority and complexity, allowing the support team to focus on high-priority issues first.
The AI-powered knowledge base is another feature that VendMaster finds extremely useful. It generates articles from Word, PowerPoint, PDF files, and even scraped website data, making it a comprehensive source of information.
Overall, Deskhero's AI capabilities have enabled VendMaster to provide faster and more efficient customer support, leading to increased customer loyalty and retention.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate more accurate and relevant search results.
How does the AI help in managing tickets?
The AI categorizes the tickets based on their priority and complexity. This allows the support team to focus on high-priority issues first, improving the efficiency of the ticket management process.
What is the benefit of the AI-powered knowledge base?
The AI-powered knowledge base generates articles from various sources, providing a comprehensive source of information. This makes it easier for the support team to find the information they need, improving their efficiency and effectiveness.
* This article provides an example of how a fictive company in the Vending Machines Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
