SnackBox uses Deskhero's AI to analyze previous tickets and other data to generate suggested replies for customer queries. This not only reduces the response time but also ensures that the replies are accurate and relevant.
The AI also enhances the search results by using OpenAI Embeddings from various sources. This makes it easier for the helpdesk team to find the information they need quickly and efficiently.
Another major benefit of Deskhero's AI is its ability to manage tickets effectively. It categorizes the tickets based on their priority and complexity, allowing the helpdesk team to focus on the most important issues first.
The AI-powered knowledge base is a valuable resource for the helpdesk team. It generates articles from Word, PowerPoint, PDF files, and scraped website data, providing a comprehensive source of information.
By leveraging Deskhero's AI capabilities, SnackBox has been able to improve its helpdesk efficiency and provide better customer service.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies for customer queries.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate more accurate and relevant search results.
How does the AI manage tickets?
The AI categorizes the tickets based on their priority and complexity. This allows the helpdesk team to focus on the most important issues first, improving the efficiency of the ticket management process.
* This article provides an example of how a fictive company in the Vending Machines Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
