RefreshMatic uses Deskhero's AI to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate suggested replies for customer queries, reducing the response time and ensuring the accuracy of the replies.
The AI also enhances the search results, making it easier for the customer support team to find relevant information quickly. This not only improves the efficiency of the team but also increases customer satisfaction.
Deskhero's AI also helps in managing tickets more effectively. It categorizes the tickets based on their priority and complexity, allowing the customer support team to focus on high-priority issues first.
The AI-powered knowledge base is a valuable resource for the customer support team. It generates articles from various sources, providing a comprehensive source of information.
By leveraging Deskhero's AI capabilities, RefreshMatic has been able to provide faster and more efficient customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI generate suggested replies?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies for customer queries.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate more accurate and relevant search results.
How does the AI manage tickets?
The AI categorizes the tickets based on their priority and complexity. This allows the customer support team to focus on the most important issues first, improving the efficiency of the ticket management process.
* This article provides an example of how a fictive company in the Vending Machines Retail Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
