FreshAir Duct Cleaning receives numerous customer queries daily. To handle these efficiently, they use Deskhero's AI capabilities. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies, greatly improving their response times.
With Deskhero, FreshAir has set up user groups and custom fields to categorize incoming tickets based on the nature of the query and the customer's location. This allows them to distribute tasks among their teams more effectively.
FreshAir also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry information. This data is used by the AI to enhance search results and provide more accurate responses to customer queries.
Deskhero's REST API has been integrated with FreshAir's existing systems, enabling seamless data exchange and ensuring that all customer interactions are tracked and managed in one place.
By using Deskhero, FreshAir Duct Cleaning has improved its customer experience by providing faster and more accurate responses, while also enhancing their service delivery.
How does Deskhero's AI improve customer experience?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This allows companies to provide faster and more accurate responses, improving the overall customer experience.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows companies to automatically gather and update their knowledge base with the latest information from relevant industry websites. This enhances the accuracy of the AI's responses and search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that can be used to integrate it with your existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Ventilation System Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
