VentPro Cleaners receives hundreds of customer queries daily, ranging from appointment scheduling to technical questions about the cleaning process. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
With Deskhero, VentPro Cleaners has set up custom fields and user groups to categorize incoming tickets based on the nature of the query and the customer's location. This allows them to distribute tasks among their teams more effectively.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant industry websites. This data is then used by the AI to enhance search results and provide more accurate responses to customer queries.
Deskhero's REST API has been integrated with VentPro Cleaner's existing systems, enabling seamless data exchange and ensuring that all customer interactions are tracked and managed in one place.
By using Deskhero, VentPro Cleaners has improved its customer support efficiency by 30%, while also enhancing the quality of their service.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows companies to automatically gather and update their knowledge base with the latest information from relevant industry websites. This enhances the accuracy of the AI's responses and search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that can be used to integrate it with your existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Ventilation System Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
