AirFlow Masters receives a high volume of customer queries every day. To manage these effectively, they use Deskhero's AI-powered ticket management system. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
AirFlow Masters also uses Deskhero's custom email domains and user groups features to create a personalized and professional image. This not only improves their brand image but also makes it easier for customers to recognize and trust their communications.
Using Deskhero's AI capabilities, AirFlow Masters has been able to create a comprehensive knowledge base. The AI scrapes their website data and generates knowledge base articles from Word, PowerPoint, and PDF files, providing customers with a wealth of information at their fingertips.
Deskhero's REST API allows AirFlow Masters to integrate their existing systems with Deskhero, creating a seamless workflow. This integration enables them to automate various processes, such as ticket creation and assignment, further improving their efficiency and customer satisfaction.
Overall, by leveraging Deskhero's advanced AI capabilities, AirFlow Masters has been able to enhance their customer experience, improve their response times, and increase their customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to each ticket, thus helping in managing customer queries effectively.
How does Deskhero's AI create a comprehensive knowledge base?
Deskhero's AI scrapes website data and generates knowledge base articles from Word, PowerPoint, and PDF files. This provides customers with a wealth of information at their fingertips, thus creating a comprehensive knowledge base.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate its AI capabilities with your existing systems, enabling you to automate various processes and create a seamless workflow.
* This article provides an example of how a fictive company in the Ventilation system installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
