Breeze Installations receives many customer queries every day. To handle these effectively, they use Deskhero's AI-powered ticket management system. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing the response time.
With Deskhero's custom fields and structured data lists, Breeze Installations can categorize and prioritize tickets based on their urgency and complexity. This allows them to allocate their resources more effectively and ensure that critical issues are addressed promptly.
Breeze Installations has also created a comprehensive knowledge base using Deskhero's AI capabilities. The AI scrapes their website data and generates knowledge base articles from Word, PowerPoint, and PDF files, providing customers with a wealth of information at their fingertips.
Deskhero's REST API allows Breeze Installations to integrate their existing systems with Deskhero, creating a seamless workflow. This integration enables them to automate various processes, such as ticket creation and assignment, further improving their operational efficiency.
Overall, by leveraging Deskhero's advanced AI capabilities, Breeze Installations has been able to improve their operational efficiency, reduce their response times, and enhance their customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to each ticket, thus helping in managing customer queries effectively.
How does Deskhero's AI create a comprehensive knowledge base?
Deskhero's AI scrapes website data and generates knowledge base articles from Word, PowerPoint, and PDF files. This provides customers with a wealth of information at their fingertips, thus creating a comprehensive knowledge base.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate its AI capabilities with your existing systems, enabling you to automate various processes and create a seamless workflow.
* This article provides an example of how a fictive company in the Ventilation system installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
