VentTech Solutions receives numerous customer queries daily, ranging from installation inquiries to troubleshooting requests. To manage these efficiently, they use Deskhero's AI-powered ticket management system. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to generate suggested replies, significantly reducing the time taken to respond to each ticket.
With Deskhero's custom fields and structured data lists, VentTech Solutions can categorize and prioritize tickets based on their urgency and complexity. This allows them to allocate their resources more effectively and ensure that critical issues are addressed promptly.
Deskhero's AI also enhances the search results in their knowledge base. By leveraging the AI's ability to scrape website data and generate knowledge base articles from Word, PowerPoint, and PDF files, VentTech Solutions can provide comprehensive and accurate information to their customers, reducing the need for direct customer support intervention.
Furthermore, VentTech Solutions uses Deskhero's REST API to integrate their existing systems with Deskhero, creating a seamless workflow. This integration allows them to automate various processes, such as ticket creation and assignment, further improving their efficiency.
Overall, by utilizing Deskhero's advanced AI capabilities, VentTech Solutions has been able to streamline their customer support operations, improve their response times, and enhance their customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI embeddings to find relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is then used to enhance the search results in the knowledge base.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate its AI capabilities with your existing systems, enabling you to automate various processes and create a seamless workflow.
* This article provides an example of how a fictive company in the Ventilation system installation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
