Innovate Capital has a diverse portfolio of companies spread across different industries and stages. To manage the support requests from these companies, the firm uses Deskhero's user groups and ticket management features. Each company is assigned to a user group, and their requests are converted into tickets, ensuring efficient tracking and resolution.
Deskhero's AI capabilities play a crucial role in handling these support requests. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then used to generate suggested replies, speeding up the resolution process.
The firm also uses Deskhero's knowledge base feature to store all its resources, guidelines, and best practices. The AI capabilities generate knowledge base articles from various files, enabling portfolio companies to self-serve and find the information they need quickly.
Innovate Capital also benefits from Deskhero's custom email domains feature. The firm has set up custom email domains for each user group, allowing it to maintain a professional image and ensure that communications are directed to the right teams.
Overall, Deskhero's advanced AI capabilities have enabled Innovate Capital to provide efficient support to its portfolio companies, enhancing their satisfaction and success.
How does Deskhero's AI capabilities help in managing support requests from portfolio companies?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information is then used to generate suggested replies, speeding up the resolution process.
How does Deskhero's knowledge base feature assist portfolio companies?
Deskhero's knowledge base feature stores all resources, guidelines, and best practices. The AI capabilities generate knowledge base articles from various files, enabling portfolio companies to self-serve and find the information they need quickly.
How does Deskhero's custom email domains feature benefit the firm?
The custom email domains feature allows firms to set up distinct email domains for each user group, maintaining a professional image and ensuring that communications are directed to the right teams.
* This article provides an example of how a fictive company in the Venture Capital Firms industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
