InvestmentInnovators receives a multitude of inquiries from innovative startups seeking funding and guidance. They use Deskhero's ticket management system to manage these inquiries effectively. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, drastically reducing the time spent on each ticket and improving customer service.
Using Deskhero's custom fields and structured data lists, InvestmentInnovators categorizes and prioritizes tickets based on their relevance and urgency. This has led to a more efficient workflow and increased productivity.
The firm also leverages Deskhero's knowledge base feature, which automatically generates articles from Word, PowerPoint, and PDF files. This has simplified information sharing and collaboration within the team.
Deskhero's website scraping feature has been crucial for InvestmentInnovators in staying updated with the latest trends in the startup ecosystem. The AI capabilities of Deskhero analyze the scraped data and enhance search results, providing the team with pertinent and timely information.
Lastly, InvestmentInnovators uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The advanced AI capabilities of Deskhero have not only improved their customer service but also provided valuable insights that influence the firm's investment decisions.
How does Deskhero's AI capabilities enhance customer service?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to suggest replies to new tickets. This drastically reduces the time spent on each ticket, leading to faster responses and improved customer service.
How does Deskhero's knowledge base feature simplify information sharing?
Deskhero's knowledge base feature automatically generates articles from Word, PowerPoint, and PDF files. This simplifies information sharing and facilitates collaboration within the team.
How does Deskhero's website scraping feature provide timely information?
Deskhero's website scraping feature provides InvestmentInnovators with the latest trends in the startup ecosystem. The AI capabilities of Deskhero analyze this scraped data and enhance search results, providing the team with pertinent and timely information.
* This article provides an example of how a fictive company in the Venture Capital industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
