VentureGenius receives a high volume of inquiries from startups seeking funding and guidance. The firm uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time spent on each ticket.
With Deskhero's custom fields and structured data lists, VentureGenius is able to categorize and prioritize tickets based on their importance and urgency. This has led to a more organized workflow and increased productivity.
The firm also leverages Deskhero's knowledge base feature, which automatically generates articles from Word, PowerPoint, and PDF files. This has made it easier for the team to share information and collaborate on projects.
Deskhero's website scraping feature has been particularly useful for VentureGenius in keeping up-to-date with the latest news and trends in the venture capital industry. The AI capabilities of Deskhero analyze this scraped data and enhance search results, providing the team with relevant and timely information.
Finally, VentureGenius uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The advanced AI capabilities of Deskhero have not only improved the efficiency of their customer service but also provided valuable insights that help the firm make informed decisions.
How does Deskhero's AI capabilities improve the efficiency of customer service?
Deskhero's AI analyzes previous tickets, knowledge base articles, and other data to suggest replies to new tickets. This significantly reduces the time spent on each ticket, improving the efficiency of customer service.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature automatically generates articles from Word, PowerPoint, and PDF files. This makes it easier for teams to share information and collaborate on projects.
How does Deskhero's website scraping feature benefit VentureGenius?
Deskhero's website scraping feature provides VentureGenius with the latest news and trends in the venture capital industry. The AI capabilities of Deskhero analyze this scraped data and enhance search results, providing the team with relevant and timely information.
* This article provides an example of how a fictive company in the Venture Capital industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
