Oceanic Vessel Operators often received numerous tickets from crews and operators regarding technical issues, safety protocols, and operational procedures. The volume of these tickets was overwhelming their support team. With Deskhero's ticket management feature, they were able to categorize and prioritize tickets, reducing response times and improving customer satisfaction.
Deskhero's advanced AI capabilities have been instrumental in handling complex queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero provides suggested replies to the support team. This has significantly reduced the time spent on researching and drafting responses, allowing the team to handle more tickets in less time.
The AI capabilities of Deskhero also enhanced the search results for the support team. When a new ticket is created, the AI automatically searches through the existing knowledge base and suggests relevant articles. This not only speeds up the resolution process but also ensures that the solutions provided are consistent and accurate.
Oceanic Vessel Operators also utilized Deskhero's website scraping feature to keep their knowledge base updated. The AI would automatically scrape relevant information from specified websites and update the knowledge base. This ensured that the support team always had the most current information at their fingertips.
Overall, the integration of Deskhero and its advanced AI capabilities have transformed Oceanic Vessel Operators' support operations, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on researching and drafting responses.
How does Deskhero's AI enhance search results?
When a new ticket is created, Deskhero's AI automatically searches the existing knowledge base and suggests relevant articles. This speeds up the resolution process and ensures that the solutions provided are consistent and accurate.
How does Deskhero's website scraping feature work?
Deskhero's AI can be set to automatically scrape relevant information from specified websites and update the knowledge base. This ensures that the support team always has the most current information available.
* This article provides an example of how a fictive company in the Vessel Operators and Crews industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
