PetCare Veterinary Clinic receives numerous queries daily regarding appointments, pet care, and treatment procedures. They use Deskhero's ticket management feature to handle these queries efficiently. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the response time.
The clinic also uses custom fields in Deskhero to categorize queries based on the type of pet, medical condition, and urgency. This allows the support team to prioritize and address the queries effectively.
Deskhero's AI capabilities also enhance the search results in the knowledge base. When pet owners search for information, the AI uses OpenAI Embeddings from previous tickets and articles to provide the most relevant content. This empowers pet owners with accurate information and reduces the load on the support team.
Furthermore, the clinic uses Deskhero's website scraping feature to keep their knowledge base updated with the latest research and advancements in veterinary medicine. The AI capabilities ensure that this information is integrated seamlessly into the knowledge base and suggested replies.
Overall, Deskhero's AI capabilities have transformed PetCare Veterinary Clinic's customer support, making it more efficient and effective.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find the most relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the search results in the knowledge base?
When a search is made in the knowledge base, Deskhero's AI uses OpenAI Embeddings from previous tickets and articles to provide the most relevant content. This ensures that users get accurate and comprehensive information.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts information from specified websites. The AI capabilities ensure that this information is integrated seamlessly into the knowledge base and suggested replies.
* This article provides an example of how a fictive company in the Veterinary Medicine industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
