PetMed Innovations receives a high volume of customer inquiries every day, which was overwhelming their customer support team. By implementing Deskhero, the company can now leverage AI to automatically generate suggested replies based on previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the workload on the support team and improved response times.
The company also uses Deskhero's AI to enhance its search results. When customers use the comprehensive search bar, the AI uses OpenAI Embeddings to find relevant content from various sources. This has made it easier for customers to find the information they need, reducing the number of tickets created and allowing the support team to focus on more complex issues.
Deskhero's AI capabilities have also been instrumental in managing the company's knowledge base. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy for PetMed Innovations to keep their knowledge base updated with the latest product information and research findings. This has improved the quality of the knowledge base and made it a more valuable resource for customers.
Additionally, PetMed Innovations uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The API allows the company to automate tasks such as ticket creation and management, further enhancing efficiency.
In conclusion, Deskhero's advanced AI capabilities have revolutionized PetMed Innovations' customer support and helpdesk services, making them more efficient and customer-friendly.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is performed, Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources, including previous tickets and knowledge base articles. This improves the accuracy and relevance of the search results.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to keep the knowledge base up-to-date with the latest information.
* This article provides an example of how a fictive company in the Veterinary Pharmaceuticals Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
