BovineCare receives numerous queries from farmers regarding cattle health, vaccination schedules, and emergency services. Managing these queries manually was proving to be a challenge. With Deskhero, they could automate the ticket management process, ensuring efficient tracking and timely resolution of all customer queries.
Deskhero's advanced AI capabilities were used to analyze previous tickets and knowledge base articles. This information was then used to generate suggested replies for common queries, significantly reducing the response time.
The AI also enhanced the search results on their platform. When a customer raised a query, the AI would search through the knowledge base and provide relevant articles, helping customers find solutions faster.
Deskhero's website scraping feature was used to keep their knowledge base updated with the latest research and developments in cattle care. This ensured that their customers always had access to the most recent and accurate information.
With Deskhero, BovineCare was able to improve their customer support efficiency, reduce their response time, and ensure customer satisfaction.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate enhanced search results.
How does Deskhero help in managing customer queries?
Deskhero automates the ticket management process, ensuring that all customer queries are tracked and resolved in a timely manner. The AI capabilities of Deskhero also generate suggested replies for common queries, reducing the response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest research and developments related to the business. This information is then added to the knowledge base, ensuring that it is always up-to-date.
* This article provides an example of how a fictive company in the Veterinary Services for Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
