VetFarm was struggling with managing the increasing volume of customer queries and providing timely responses. They decided to use Deskhero to automate their customer support process and improve their efficiency.
Deskhero's AI capabilities were used to analyze previous tickets and knowledge base articles. This information was then used to generate suggested replies for common queries, significantly reducing the response time and improving the accuracy of the responses.
The AI also enhanced the search results on their platform. When a customer raised a query, the AI would search through the knowledge base and provide relevant articles, helping customers find solutions faster.
VetFarm also used Deskhero's website scraping feature to keep their knowledge base updated with the latest research and developments in cattle care. This ensured that their customers always had access to the most recent and accurate information.
With Deskhero, VetFarm was able to streamline their customer support, reduce their response time, and ensure customer satisfaction.
How does Deskhero's AI improve the accuracy of the responses?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other uploaded files to generate suggested replies for common queries. This not only reduces the response time but also improves the accuracy of the responses.
How does Deskhero help in managing customer queries?
Deskhero automates the ticket management process, ensuring that all customer queries are tracked and resolved in a timely manner. The AI capabilities of Deskhero also generate suggested replies for common queries, reducing the response time.
How does Deskhero keep the knowledge base updated?
Deskhero uses its website scraping feature to gather the latest research and developments related to the business. This information is then added to the knowledge base, ensuring that it is always up-to-date.
* This article provides an example of how a fictive company in the Veterinary Services for Cattle industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
