SheepCare Vet Services receives hundreds of queries daily from farmers and livestock owners about the health and care of their animals. Managing these queries manually was proving to be a significant challenge. With Deskhero, they were able to automate ticket management and provide faster, more accurate responses to their customers.
The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced the time taken to respond to queries, improving customer satisfaction. The AI also enhances search results, making it easier for the support team to find relevant information quickly.
Deskhero's ability to scrape data from the company's website has also proved invaluable. It allows the AI to stay updated with the latest information and guidelines, ensuring that the responses provided are always accurate and up-to-date.
The custom fields and structured data lists provided by Deskhero have allowed SheepCare to categorize their queries more effectively. This has led to better organization and tracking of tickets, further improving the efficiency of their customer support.
Overall, Deskhero's advanced AI capabilities have transformed SheepCare's customer support operations, making them more efficient and effective.
How has Deskhero improved response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time taken to respond to queries.
How does Deskhero ensure that the information provided is accurate and up-to-date?
Deskhero scrapes data from the company's website, allowing the AI to stay updated with the latest information and guidelines.
How has Deskhero improved the organization of customer support?
The custom fields and structured data lists provided by Deskhero allow for effective categorization and tracking of tickets, leading to better organization of customer support.
* This article provides an example of how a fictive company in the Veterinary Services for Sheep and Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
