SheepGoat Vet Solutions receives a large volume of queries every day from livestock owners about the health and care of their animals. Managing these queries manually was proving to be a major challenge. With Deskhero, they were able to automate their customer support, leading to faster and more accurate responses.
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and scraped website data to generate suggested replies. This has significantly reduced the time taken to respond to queries, leading to higher customer satisfaction.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has greatly improved the efficiency of their customer support, allowing them to handle more queries in less time.
Deskhero's custom fields and structured data lists have allowed SheepGoat to categorize their queries more effectively. This has led to better organization and tracking of tickets, further improving the efficiency of their customer support.
In conclusion, Deskhero's advanced AI capabilities have revolutionized SheepGoat's customer support, making it more efficient and customer-friendly.
How has Deskhero improved the efficiency of SheepGoat's customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, reducing response times. The AI also enhances search results, making it easier to find relevant information quickly.
How does Deskhero help in organizing customer support?
Deskhero's custom fields and structured data lists enable effective categorization and tracking of tickets, leading to better organization of customer support.
How has Deskhero improved customer satisfaction?
By reducing response times and improving the accuracy of responses, Deskhero has significantly improved customer satisfaction.
* This article provides an example of how a fictive company in the Veterinary Services for Sheep and Goats industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
