Reel2Real Studios uses Deskhero's structured data lists and custom fields to categorize and track customer inquiries. This allows them to manage tickets more efficiently and ensure that no customer query goes unanswered.
The AI capabilities of Deskhero are leveraged to generate suggested replies based on previous tickets and knowledge base articles. This not only reduces the response time but also ensures that the responses are accurate and relevant.
Deskhero's comprehensive search bar, powered by OpenAI embeddings, enhances the search results by finding relevant content from uploaded files like policies, manuals, presentations, and scraped website data. This helps Reel2Real Studios to provide quick and precise solutions to their customers.
Reel2Real Studios also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to have a unified view of their customer support process and make data-driven decisions.
Overall, the advanced AI capabilities of Deskhero have helped Reel2Real Studios to improve their customer support process, reduce response time, and increase customer satisfaction.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles. This helps in providing quick and accurate responses to customer queries.
How does Deskhero enhance search results?
Deskhero's comprehensive search bar, powered by OpenAI embeddings, finds relevant content from uploaded files and scraped website data. This enhances the search results and helps in providing precise solutions to customers.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate the platform with your existing systems for a unified view of your customer support process.
* This article provides an example of how a fictive company in the Video Duplication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
