GameRentalz receives thousands of customer queries daily, ranging from technical issues to billing inquiries. The company uses Deskhero's ticket management system to efficiently categorize and assign these tickets to the appropriate support agents. However, with the volume of queries, it was still a challenge to provide timely responses.
With Deskhero's advanced AI capabilities, GameRentalz was able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This allowed the AI to generate suggested replies, significantly reducing the time spent by agents on each ticket.
The AI's ability to enhance search results also proved beneficial. When customers used the comprehensive search bar, they were presented with relevant knowledge base articles or previously resolved tickets that could potentially answer their query, reducing the number of tickets raised.
Furthermore, GameRentalz utilized Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow for their support team.
Overall, Deskhero's AI capabilities have enabled GameRentalz to provide faster, more efficient customer support, improving customer satisfaction and loyalty.
How has Deskhero's AI improved response times?
Deskhero's AI uses OpenAI Embeddings to generate suggested replies to customer queries, reducing the time spent by agents on each ticket.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings from various sources to find relevant content, which is then presented when customers use the search bar.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with existing systems.
* This article provides an example of how a fictive company in the Video Game Console Rental industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
