PixelCraft Creations receives a high volume of helpdesk requests daily. Managing these requests was a challenge until they implemented Deskhero. The platform's user groups and custom fields features, combined with its advanced AI, allow the helpdesk team to organize and manage requests more efficiently.
Deskhero's AI also assists in generating suggested replies for the helpdesk team. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI finds relevant content and generates accurate responses. This feature has significantly reduced the response time and improved the quality of support.
The AI capabilities of Deskhero also enhance the search results within the platform. When a helpdesk agent searches for information to resolve a request, the AI uses the embeddings to find the most relevant content. This feature has made it easier for the agents to find the information they need, reducing the resolution time for requests.
PixelCraft Creations also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the helpdesk team to access all the necessary tools and information in one place.
Overall, Deskhero's advanced AI capabilities have revolutionized the way PixelCraft Creations manages their helpdesk services. The platform has not only improved the productivity of the helpdesk team but also enhanced the gaming experience for their customers.
How does Deskhero's AI assist in managing helpdesk requests?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to understand the context of each request. It then helps the helpdesk team to organize and manage these requests more efficiently.
How does Deskhero's AI generate suggested replies for the helpdesk team?
Deskhero's AI leverages the embeddings to find relevant content from various resources. It then sends this content through OpenAI's ChatGPT to generate accurate and contextually relevant replies.
How does Deskhero's AI enhance search results within the platform?
When a helpdesk agent searches for information, Deskhero's AI uses the embeddings to find the most relevant content from the platform's resources. This ensures that the agents get the most accurate and useful results for their queries.
* This article provides an example of how a fictive company in the Video game software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
