CineHome deals with a high volume of customer support tickets daily. To manage this, they use Deskhero's ticket management feature, which is enhanced by the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies, helping support agents resolve issues faster and more efficiently.
CineHome also uses Deskhero's custom email domains feature to maintain brand consistency in their communications. The user groups feature allows them to categorize their support team based on expertise, ensuring that tickets are directed to the most suitable agents.
Deskhero's kanban board feature provides CineHome with a visual overview of their support tickets, enabling them to track progress and manage workload effectively. The AI capabilities further enhance this feature by suggesting prioritization based on ticket content and history.
The knowledge base feature of Deskhero is a valuable resource for CineHome. It automatically generates articles from various sources, keeping the knowledge base updated and providing support agents with the information they need to resolve customer queries.
With Deskhero's advanced AI capabilities, CineHome has been able to streamline their customer support operations, improve response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities enhance CineHome's ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to customer queries, helping support agents resolve issues faster and more efficiently. It also enhances the kanban board feature by suggesting ticket prioritization based on content and history.
How does CineHome use Deskhero's custom email domains and user groups features?
CineHome uses Deskhero's custom email domains feature to maintain brand consistency in their communications. The user groups feature allows them to categorize their support team based on expertise, ensuring that tickets are directed to the most suitable agents.
How does Deskhero's knowledge base feature benefit CineHome?
Deskhero's knowledge base feature automatically generates articles from various sources, keeping the knowledge base updated and providing support agents with the information they need to resolve customer queries.
* This article provides an example of how a fictive company in the Video on demand (VOD) streaming services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
