MovieSphere receives a large number of customer support tickets daily. To manage this, they use Deskhero's ticket management feature, which is enhanced by the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to suggest replies, significantly reducing response times.
MovieSphere also uses Deskhero's structured data lists feature to organize their customer data. This, combined with the custom fields feature, allows them to tailor the platform to their specific needs, improving their customer support services.
The REST API provided by Deskhero enables MovieSphere to integrate their existing systems with the platform, ensuring seamless data transfer and enhancing overall operational efficiency. The comprehensive search bar, powered by the AI, helps support agents quickly find relevant information, further improving their efficiency.
MovieSphere also leverages Deskhero's knowledge base feature, which automatically generates articles from Word, PowerPoint, PDF files, and even scraped website data. This ensures that their knowledge base is always up-to-date, helping them provide accurate and timely responses to customer queries.
By leveraging Deskhero's advanced AI capabilities, MovieSphere has been able to optimize their helpdesk services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities improve MovieSphere's ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to suggest replies to customer queries, significantly reducing response times and improving the efficiency of MovieSphere's ticket management.
How does MovieSphere use Deskhero's structured data lists and custom fields features?
MovieSphere uses Deskhero's structured data lists feature to organize their customer data. Combined with the custom fields feature, this allows them to tailor the platform to their specific needs, improving their customer support services.
How does Deskhero's knowledge base feature benefit MovieSphere?
Deskhero's knowledge base feature automatically generates articles from various sources, ensuring that MovieSphere's knowledge base is always updated. This helps them provide accurate and timely responses to customer queries.
* This article provides an example of how a fictive company in the Video on demand (VOD) streaming services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
