StreamFlix receives thousands of customer queries daily, ranging from technical issues to content-related inquiries. To manage this volume, they utilize Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times and improving customer satisfaction.
Deskhero's comprehensive search bar further enhances StreamFlix's customer support. The AI-powered search bar uses the same OpenAI Embeddings to provide accurate results, helping support agents quickly find relevant information and resolve customer issues more efficiently.
The REST API provided by Deskhero allows StreamFlix to integrate their existing systems with the platform, ensuring seamless data transfer and enhancing overall operational efficiency. The custom fields feature also enables them to tailor the platform to their specific needs, further improving their customer support services.
StreamFlix also utilizes Deskhero's knowledge base feature, which automatically generates articles from Word, PowerPoint, PDF files, and even scraped website data. This feature not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
By leveraging Deskhero's advanced AI capabilities, StreamFlix has significantly improved their customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI capabilities improve StreamFlix's customer support efficiency?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies to customer queries, reducing response times. The AI also enhances the search bar, helping support agents find relevant information faster.
How does StreamFlix use Deskhero's REST API?
StreamFlix uses Deskhero's REST API to integrate their existing systems with the platform, ensuring seamless data transfer and enhancing overall operational efficiency.
How does Deskhero's knowledge base feature benefit StreamFlix?
Deskhero's knowledge base feature automatically generates articles from various sources, ensuring that the knowledge base is always updated with the latest information. This helps StreamFlix provide accurate and timely responses to customer queries.
* This article provides an example of how a fictive company in the Video on demand (VOD) streaming services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
