CineFlix uses Deskhero's AI capabilities to manage their customer support tickets. The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to suggest replies to customer queries. This has significantly reduced the time taken to respond to customer queries and improved the accuracy of the responses.
CineFlix also uses Deskhero's AI-enhanced search function to quickly find relevant information. This feature has helped their support team to find the necessary information faster, resulting in quicker response times.
Deskhero's AI also assists CineFlix in maintaining their knowledge base. The AI can generate new articles from various file types and scrape data from their website. This has made it easier for CineFlix to keep their knowledge base updated and comprehensive.
CineFlix has integrated Deskhero's REST API with their own systems, allowing them to automate many of their processes. This has further improved their efficiency and allowed them to provide a better service to their customers.
With Deskhero, CineFlix has been able to improve their customer service significantly. They have seen improvements in their response times, the accuracy of their responses, and overall customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to analyze the customer's query and suggest the most relevant response.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI can generate new articles from various file types and scrape data from your website. This makes it easier to keep your knowledge base updated and comprehensive.
How does CineFlix integrate Deskhero's REST API with their own systems?
CineFlix has integrated Deskhero's REST API with their own systems, allowing them to automate many of their processes. This has improved their efficiency and allowed them to provide a better service to their customers.
* This article provides an example of how a fictive company in the Video Streaming Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
